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Rental Terms and Conditions

1. Application 

1.1 These General Terms and Conditions apply to all offers, reservations and agreements regarding all accommodations and camping pitches and other facilities, which are rented through the following parks: DroomPark Beekbergen BV, DroomPark Hooge Veluwe (Buitenplaats Hooge Veluwe BV), DroomPark Molengroet (Holiday Holland BV), DroomPark Schoneveld (Schoneveld Recreation BV), DroomPark Buitenhuizen (Parc Buitenhuizen BV), DroomPark Maasduinen (Park Maasduinen BV) DroomPark Bad Hoophuizen (DroomPark Bad Hoophuizen BV), DroomPark De Zanding (DroomPark De Zanding BV), DroomPark Talmahoeve (Talmahoeve BV), DroomPark Spaarnwoude (Parc Spaarnwoude BV) and Bad Hulckesteijn (Recreation Center “Nieuw Hulckesteijn” B.V.), hereinafter referred to as user(s) of these General Terms and Conditions and in singular as the "Lessor". At each park, supplementary terms and conditions may be imposed, which are in addition to the present General Terms and Conditions. If there is conflict between the General Terms and Conditions and the (park) supplementary terms and conditions, the latter conditions will prevail. 

1.2 In these General Terms and Conditions, the term "Lessee" means the person who concludes an Agreement with the Lessor regarding temporary rental/temporary use of accommodation and/or campsite for recreational purposes. The term "Users" means the persons staying with the Lessee in the accommodation. 

1.3 These General Terms and Conditions apply regardless of whether the Lessee refers to any of his/her own terms and conditions or any others. The Lessor disclaims all General Terms and Conditions to which the Lessee may refer or may adopt. 

1.4 Deviations from these General Terms and Conditions are only valid if agreed in writing. 

2. Reservations 

2.1 The Lessor only accepts reservations from persons 18 years of age or older. Reservations by persons younger than that age are therefore not valid. 

2.2 The Lessor reserves the right to refuse to take reservations, without specifying any reasons, in particular groups and stays that do not have a recreational character, but not exclusively, or subject to special conditions. 

2.3 If the Lessor takes a reservation, the Lessor shall send the Lessee a (written) reservation confirmation within 14 days, with an accompanying invoice. The reservation confirmation and the invoice must be checked by the Lessee immediately after receipt. Any errors should be communicated to the Lessor immediately, but in any case within 8 days. 

2.4 If the Lessee does not receive a written reservation confirmation including invoice within 14 days of the reservation, the Lessee must contact the reservation department without delay otherwise the reservation cannot be made. 

2.5 An Agreement will be concluded between between the Lessor and the Lessee at the moment that the Lessor has sent the reservation confirmation. 

2.6 The Agreement relates to the rental of accommodation and/or a camping pitch and/or other facilities for recreational use, which by its nature is of short duration. 

3. Changes to the Agreement 

3.1 If the Lessee, after the conclusion of the Agreement, wishes to make changes to the Agreement, the Lessor is not obliged to accept such. It is the free choice of the Lessor to determine whether and to what extent these changes are accepted. If the Lessor accepts the changes, the Lessee may be charged for these changes. 

4. Substitution 

4.1 The Lessee and/or other Users of the leased property are not permitted to allow anyone else to use the accommodation and/or camping pitch other than the persons stated in the Agreement unless agreed in writing with the Lessor. 

4.2 If Lessee and the Lessor agree that the Lessee and/or 1 or more Users will be replaced, both the Lessee and/or Users as well as the Lessee and/or other Users who replace them shall be jointly and severally liable to the Lessor for payment of the remaining due part of the rent, change costs (see Art. 3.1) and any additional costs due to the replacement and any cancellation charges. 

5. Prices 

5.1 The Lessee is due to the Lessor the agreed rent, as stated in the invoice which accompanied the written reservation confirmation. If the costs of the Lessee (staff, energy, taxes, etc.) have risen demonstrably and unforeseenly after the conclusion of the agreement, the Lessor has the right to increase its prices and to charge the increased price to the Lessee. If this price increase is made within 3 months after the agreement has been concluded, the increase can only be up to a maximum of 5% of the previously agreed price and the Lessee has the right to terminate the agreement on that basis (cancel). 

5.2 Price discounts and/or special offers can no longer be used if the reservation confirmation has been sent by the Lessor. 

5.3 All prices are, where applicable, including VAT unless stated otherwise. 

5.4 It is not possible to combine different discounts. 

5.5 Discounts do not apply to bookings for stays longer than three weeks. All promotions are subject to our promotional terms and conditions, they are available atwww.droomparken.nl/actievoorwaarden

6. Additional Costs 

6.1 In addition to the rent, the Lessee is subject to additional costs, as described in the price list. The total of the sums due by the Lessee is referred to as the "Reservation Value". 

7. Payments 

7.1 For all reservations, 25% of the Reservation Value must be credited to the specified bank account of the Lessor within 14 days of receipt of the reservation confirmation. The remaining 75% must be credited to the park's specified bank account no later than one month before arrival. In the case of bookings made within one month before arrival, the entire Reservation Value must be paid within 7 days of receipt of the reservation confirmation. 

7.2 In the event of late payment of the amounts invoiced to the Lessee, the Lessee is immediately in default after expiry of the payment deadline. The Lessor reserves the right to terminate (cancel) the agreement 14 days after expiry of the payment deadline. The Lessee is then liable for all damages suffered or will be suffered by the Lessor, including all costs incurred by the Lessor in connection with the reservation and termination. Furthermore, the Lessee is liable for legal interest. In addition to the previous, the Lessor has the right to charge a cancellation fee per accommodation. In that case, the provisions of Article 12 shall apply. 

7.3 The Lessor is always entitled to settle claims on the Lessee for any reason whatsoever with the amount paid by the Lessee. 

8. Arrival and departure 

8.1 Unless otherwise agreed, the rented accommodation may be entered on the agreed day of arrival as stated on the booking confirmation from 15:00 and the accommodation must be vacated before 10:00 on the agreed day of departure as stated on the booking confirmation. For a camping pitch, unless otherwise agreed, the Lessee may enter on the agreed date of arrival as stated on the booking confirmation from 13:00 and on the agreed day of departure, the pitch must be vacated before 12:00. If the park uses other times, those times will apply. 

8.2 If the Lessee wishes to continue the Agreement with the Lessor for longer than the agreed duration, and the Lessor agrees, the Lessor is always entitled to designate another accommodation/camping pitch. 

8.3 If the use of the accommodation and/or camping pitch and/or other facility is terminated earlier than the agreed date stated on the booking confirmation, the Lessee is not entitled to a refund of (a portion of) the rent and/or costs. 

9. Pets 

9.1 Depending on the accommodation and/or camping pitch, the Lessee or Users are allowed a maximum of 1 or 2 pets by the Lessor. If the Lessee and/or other Users wish to bring a pet(s), the Lessee must state this immediately while making the reservation. In this case, the Lessor may charge a fee to the Lessee. The Lessor reserves the right to refuse pets on the park without explanation. Pets are not allowed, in any case, in some types of accommodation and in some camping areas. 

9.2 Pets do not have access to bodies of water, swimming pools, restaurants, indoor centre facilities and other public areas in the park (unless stated otherwise). Pets must be kept on a lead outside of the accommodation. On-site instructions must be followed. The pets must not cause a nuisance to other guests. 

9.3 A dog basket must be brought along and a flea band for dogs/cats is required. 

9.4 Pets which are caged for the entire rental period, must also be indicated at the time of booking, although no fee is required. 

9.5 Visitors are allowed to bring pets (fee payment required), provided that the maximum is not exceeded. 

9.6 Any animals being transported to countries within the EU must be in possession of a passport according to the European model (since 3 July 2004). The animals must be vaccinated against rabies and identification by means of a chip or tattoo is mandatory. The Lessee is responsible for having the correct travel documents required for the destination. 

10. Use of accommodation 

10.1 The Lessee and/or the Users, shall be jointly and severally liable for an orderly course of affairs in and around the rented accommodation and/or camping pitch or elsewhere in the park, the use of the accommodation and/or camping place and the equipment contained therein. 

10.2 In addition, the Lessee and/or Users are jointly and severally liable for damage due to breakage and/or loss and/or damage to inventory and/or the accommodation. Any damage shall be reported by the Lessee and/or Users immediately to the Lessor and shall be paid for immediately on the spot, unless the Lessee can prove that the damage is not the fault of himself, other Users or any of the members of his party. 

10.3 If the Lessee and/or Users and/or third parties present due to the Lessee or Users cause a nuisance of any nature or are guilty of serious misconduct, the Lessor may terminate the Agreement with immediate effect. In any event, this will qualify as serious nuisances or misconduct if other guests of the park or the park staff deem it to be. If the Agreement is terminated due to nuisance or misconduct, the Lessee will not refund the rent. 

10.4 The Lessor is allowed to enter the accommodation without the prior consent of the Lessee or Users, if the Lessor deems it necessary. Entry may then take place without the Lessee or Users being present. 

10.5 The charging of electric cars is only permitted in the designated areas. It is expressly forbidden to charge such vehicles by the using the power supply of the accommodation. 

10.6 Smoking is not allowed in the accommodation. Violation of this provision may lead to additional charges. 

11. Deposit 

11.1 The Lessor may require a deposit from the Lessee at the start of the stay. 

11.2 The deposit is for the purpose of guaranteeing against damage and/or costs- in the broadest sense of the word- that the Lessor may suffer from the Lessee or Users breaching their obligations. 

11.3 In the event that the deposit is not paid immediately, the Lessor will be entitled to deny the Lessee and/or other Users access to, and the use of the accommodation and/or camping pitch. 

11.4 If the Lessee fails to pay the deposit, the Lessor is entitled to terminate (cancel) the Agreement with immediate effect. 

11.5 The deposit, or any remaining balance thereof, will be reimbursed by the Lessor after the settlement of claims (damage to inventory/accommodation and/or other costs) to the Lessee and/or Users. Any (further) claims for damages will not be cancelled out by this refund. 

12. Cancellation fee 

12.1 If a reservation is cancelled, a cancellation fee is payable. Up to 28 days before the date of arrival, it is equal to 25% of the total Reservation Value. After the 28th day prior to arrival or later, it is equal to 100% of the total Reservation Value. 

12.2 If the Lessee has not arrived within 24 hours of the agreed date without notice, this will be considered a cancellation. 

13.Advance Reservation 

13.1 The possibility exists to take an option for a certain period at a particular location for which the rates have not yet been published. Once the rates are known, a confirmation will be sent by the Lessor and the option can be cancelled free of charge within 14 days of this confirmation. 14 days after sending the confirmation, the option shall be considered a reservation and, upon cancellation, the conditions as described in Article 12 shall apply. 


14. Force majeure and amendments 

14.1 In the event that the Lessor is not able, or temporarily unable, to fulfil his obligations under the Agreement in whole or in part by force majeure, he shall, within 14 days after receiving notice of his inability to fulfil his obligations under the Agreement, submit to the Lessee an proposal for amendment (for other accommodation, another period, other location, etc.). 

14.2. Force majeure, on the part of the Lessor, exists if the performance of the Agreement is partially or in part, temporarily prevented by circumstances beyond the control of the Lessor, including, but not limited to, warfare, personnel strikes, blockades, fire, floods and other disruptions or events.

14.3 The Lessee is entitled to reject the proposal for amendment. If the Lessee rejects the proposal for amendment, the Lessee must disclose this within the 14th day after receipt of the amended proposal (depending on the the rental commencement date). In that case, the Lessor has the right to terminate the Agreement with immediate effect. The Lessee is entitled to a waiver and/or refund of (the already paid part of) the rent. The Lessor shall not be liable for compensation for any damage. 

15. Termination 

15.1 The Lessor has, at all times, the right to terminate the Agreement, if during the  booking the personal details of the Lessee and/or other Users are incompletely and/or incorrectly provided, or, in the opinion of the Lessor, the Lessee and/or other Users behave in such a way that the rental agreement cannot be reasonably expected to be maintained. In such a case, no refund of the Reservation Value, or a portion thereof, will be made. 

16. Liability 

16.1 If the law does not oppose this, DroomParken limits its liability in the manner referred to in Article 16. The Lessee shall not accept any liability for theft (including theft from the bungalow safes and swimming pool lockers), loss of or damage to goods or persons, of any nature whatsoever, during or as a result of a stay at one of our parks and/or the rent/use of accommodation and/or camping pitch and/or other facilities of the Lessor, except in a case of a deliberate act or omission or gross negligence on the part of the Lessor or (one of) its employees. 

16.2 Liability for damage resulting from the loss of travel pleasure or business and other consequential damages is excluded under all circumstances. The Lessor is in no case liable for damage for which there is a claim to compensation under a travel and/or cancellation insurance or any other insurance. 

16.3 The Lessor is not liable for disruptions in the services or defects in the services provided by third parties. 

16.4 Liability on the basis of an unlawful act is, in any case, limited to a maximum of € 75,000 in case of personal accident per guest per stay and liability for material damage is, in any case, limited to a maximum of € 1,500 per Lessee / User per stay. 

16.5 The Lessee and the User are jointly and severally liable to for all loss and/or damage to the rented accommodation and/or camping pitch and/or other property of the Lessor (as well as the owner of the accommodation if this is not the Lessor) arising during or through the use thereof by the Lessor and/or other Users, whether this is the result of acts or omissions of the Lessee and/or third parties who are in the park with the consent of the Lessee. 

16.6 The Lessee indemnifies the Lessor for all claims in respect of third party damage which are (partly) the result of any act or omission by the Lessee himself, Users, travelling companions or third parties who are in the park with the consent of the Lessee. 

16.7 In the case of incorrect use or leaving the accommodation in an improper condition, including but not limited to excessive untidiness, the Lessee will be charged additional costs, which will be immediately due to the Lessor. 

17. Complaints 

17.1 In spite of the care and effort of the Lessor, the Lessee may consider that the Lessee has a justified complaint regarding their holiday stay. The Lessee must report this complaint on the spot and immediately after its establishment or discovery at the reception of the park of the residence.[DF1]  If the complaint is not handled to the Lessee’s satisfaction, the Lessee must, on penalty of nullity of any claim, continue to take follow-up steps within 1 month after departure from the accommodation. 

18. Governing Law 

18.1 The agreement between the Lessee and the Lessor is governed exclusively by Dutch law. 

18.2 The Court in Arnhem shall have exclusive jurisdiction over any disputes which are a result of, or which may arise, from this Agreement. 

19. Travel documents 

19.1 The Lessee is responsible for having the valid travel documents required for the Lessee's destination. The Lessor accepts no responsibility for the consequences resulting from the lack of proper travel documents. 

20. Privacy 

20.1 The Lessor shall always treat any disclosed or supplied personal data in accordance with the provisions of the Personal Data Protection Act. The Lessor does not make your personal information available to third parties. They will use the data itself (only) to keep you informed of important news about the park and interesting offers and or arrangements. 

20.2 Upon request of the Lessee, the Lessor will improve, supplement, remove or shield the Lessee’s data where, for example, the data is factually incorrect. This may result in the Lessee making no further use of (a part of) the services of the Lessor. 

20.3 If the Lessee does not wish to receive interesting information or offers, the Lessee can let the Lessor know by sending a card to: The Lessor. Marketing Department, Hoge Bergweg 16, 7361 GS Beekbergen or an email to info@droomparken.nl 

21. General 

21.1 Obvious print and typeset errors cannot bind the Lessor. 

21.2 These General Terms and Conditions will void all previous rental conditions.